1. View primary information
Before contacting, confirm two items: account ID and issue type; this makes a reply within 10 minutes easier.
pktk Support, Contact and Help Center
For users in Bangladesh, pktk Support is fast, clear, and effective; people from Dhaka, Chittagong, and Sylhet get accurate information in 3 minutes
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Average Rating
84,732
Review
312,167
Active User
99.5%
Uptime
How pktk Contact works
2. Choose the correct category
Whether the issue is payment, login, or app setup, if sent to the wrong department it may take a little longer
3. Write the message concisely
Describe the issue in one line, and the time in another; screenshots help capture details quickly.
4 Office locations and opening times
These addresses help understand real contact methods; if no office, the email address is below.
Dhaka Main Desk
12/A, Banani, Dhaka 1213, from 9am to 6pm; questions about bKash, Nagad, and Rocket are most common here.
Chittagong Support Point
Agrabad Commercial Area, Block C, 10am to 5pm; for minor issues, the answer usually arrives within 1 business day.
Sylhet Customer Desk
Jindabazar Adjacent Support Office, from 12pm to 8pm; new users log in and APK install receive more help.
Khulna Fast Support
City center contact points, 9:30am to 5:30pm; when load is low, responses are even faster.
pktk Support Quick Checklist
3 things to have ready first; later less back-and-forth
Account Information
User ID, registered number, and last login time; wrong name causes verification delays.
Issue Type
Login, Help Center, or contact information; pick one item; when three are written together, the response gets scattered.
Skip
Don't give long stories, blurry screenshots, or unnecessary numbers; this makes the team ask again.
Contact Information and Help Center
Answers to common questions first save time, but for complex cases the team will review separately.
Confidential Answer
Personal information is not asked in plain text; only two pieces of information are requested for verification if needed.
Quick Reply
General messages receive quick replies; complex cases may take 1 business day, and that's stated openly.
Mobile Friendly
Contact information visible on small screens; on budget phones with APK installed, work is smoother.
3 things about bKash, Nagad, Rocket
Dhaka users ask about these channels most; short notes cover most answers.
- To verify with bKash, use the same number.
- For Nagad issues, if you have a screenshot, the timeline is easier to understand.
- If there is a delay with Rocket, send two details: time and amount.
If you have separate questions about bKash, Nagad, and Rocket pktk Tips Page See
Useful pktk Link
If not in one place, the pages below are quickly useful.
Mailing Address and Final Message
When sending letters or documents, use the Dhaka address; for general questions, email is sufficient, phone not required.
Address: pktk Support Desk, Banani, Dhaka 1213, Bangladesh; responses arrive during business days, and night messages are seen the next day.
Finally, remember that pktk Support, pktk Contact, and pktk Help are all on this page.
Download APK to start
Go directly from Help Center to the app to speed things up; after setup, contacting is easier next time.
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